At Save A life Refuge Center International, we are committed to ensuring a transparent and efficient refund process for our donors and supporters. If you wish to request a refund for your donation, please review the following guidelines:

Eligibility for Refunds:

Donation Errors: If you made an erroneous donation, please contact us immediately to rectify the issue. Refunds for such donations will be considered on a case-by-case basis.

Project Cancellation: In the event that a project or initiative is canceled or fully funded before completion, donors may opt for a refund.

Refund Process:

MPESA/Airtel Money Refunds:

For donations made through MPESA, Airtel Money, or similar mobile money services, refunds will be processed to the same mobile money account used for the original donation. Please allow 3 days for the refund to reflect in your account.

Card Payments:

Donations made via credit/debit cards will be refunded to the original card used for the donation. Refunds may take upto 30 days to appear on your statement, depending on your card issuer’s policies.

How to Request a Refund:

To request a refund, please contact our support team at refunds@savelifeintl.org. Kindly provide the following details:

Full Name

Donation Amount

Donation Date

Payment Method Used

Note:

Refunds are issued in accordance with the original donation amount and currency.

Processing times for refunds may vary depending on the payment method and financial institutions involved.

Policy Changes:

The organization reserves the right to modify this refund policy at any time. Any changes made will be updated on our website and communicated through appropriate channels.

Your support means a lot to us. Thank you for your understanding and commitment to our cause.